If RM Softech is not able to resolve even a single issue within 30 Days of the subscription purchase, we will refund full payment made by the customer.
If RM Softech resolves one or more issues, the charges for the Subscription Service will not be refundable in any case. Notwithstanding this RM Softech may, at its sole discretion and on a case to case basis, agree to a refund of Subscription charges after deducting fees for servicing the Customer.
In case you are not satisfied with the service and we have not been able to resolve even 1 issue with your acount in that month you are entitled to a full refund no questions asked. In case we’re not able to fix even one of your hosting issues your complete amount would be refunded. In case we’re able to fix even one issue you’re not entitled for a complete refund. We would deduct a minimum of (50% of the total charged amount, whichever is higher) x number of cases resolved by us, and refund back the rest amount.• Subscription based plan: you can ask for full refund if none of the issues are fixed within 30 days after registration.• If one or more issues are fixed and customer still wants refund of his/her amount before time period mentioned in the agreement then partial refund will be done, after subtracting the service charge on fixed issues.